Purpose: This article describes the process of how to report a player as well as what would be considered "actionable" offenses by the Disruptor Beam Terms of Service and Community Guidelines in the context of THE WALKING DEAD: MARCH TO WAR. It also describes what types of activity are NOT violations of our Terms of Service and, therefore, what should not be reported.
Background: THE WALKING DEAD: MARCH TO WAR is a social, competitive, war/strategy game, which means that it can be more socially complex than games that lack Player vs Player mechanics. There's a lot of behavior that can sometimes blur the lines between strategy and abuse, so this document will help clear any confusion about what should or should not be reported.
Please note that these rules apply specifically to activity that is exhibited in-game. For activity that takes place on Line, Discord, or other applications outside of THE WALKING DEAD: MARCH TO WAR, you will need to consult their support channels and Terms of Service for further assistance.
How to Report a Player
Reporting a player is similar to reporting a bug. Simply open up a support ticket (either in-game or here on the Help Center site), provide a detailed description of the behavior that you've witnessed, and provide a screenshot that supports your claim. The screenshot is critical, because in order to pursue an investigation, your Player Support rep requires some form of evidence that the behavior is taking place.
For instruction on how to file a support ticket, please see this article: Filing a Support Ticket
The areas that we will cover are Harassment, Cheating, and Obscene Behavior.
Disruptor Beam defines "harassment" as a player or players verbally attacking others, such as racial, sexual, or religious discrimination, personally insulting remarks, or other toxic behavior towards a particular individual or group. It also includes threats of real world violence, requesting personal information, and soliciting dates, sexts, or sexual encounters.
This does not include general "trash talking" (i.e. "I'm gonna kill all your survivors," "You don't stand a chance against me/us," etc.) or use of game mechanics, such as constant attacks, stealing Walker Swarms or Landmarks, or targeting the same resource/mission nodes. While we do still want to hear about how these things affect your play experience, these reports will be filed as feedback about the game.
Cheating is not condoned in any game, but it can sometimes be hard to identify. Cases of cheating that we recognize would be scripting/automating play of the game, abusing an in-game exploit, hacking game accounts or databases, attempting to buy or sell an account, or starting a website with tips on how to do any of the above.
Things that are not considered cheating and that should not be reported are using an emulator, having multiple accounts to farm, providing player coordinates in in-game chat/messages, being a "spy" in another community, and having multiple accounts to use as spies. These are all either common methods used in this genre of game or are permitted with the design of the game mechanics.
Obscene Behavior is a broad category that covers a lot of different things. It generally means spreading toxicity or hate within the game's community, but it can also include other things that might not be so obvious. We do not tolerate players being vulgar, such as swearing or sexual references, hate speech (particularly against gender, sex, race, religious faiths, sexual orientations, political leanings, and any other groups), posing as a Disruptor Beam employee or pretending to be affiliated with Disruptor Beam, or threats against Disruptor Beam staff members or the organization itself.
Obscene Behavior does not include "annoying" behavior, constant questions, deliberately derailing conversations, or spamming the chat. A good way to filter out any of this is to block the player so you don't see their chat messages anymore.