Purpose: The purpose of this document is to teach users how to start their game over from the beginning.
For one reason or another, you may want to get a fresh start in THE WALKING DEAD: MARCH TO WAR. While there is no simple one-click button that does this, there is a way that's rather accessible and doesn't require you to mess with the settings on your device.
In order to start over, a new account will need to be created. To do this, you will need to make sure that your existing one is registered to an email address (it doesn't matter if it's real or fake). To do this, you can refer to the following help article to walk you through it: Registering an Account
Once you've done that, you'll need to create a brand new, separate account on the Disruptor Beam website (with a different, and preferably real email address). You can do that by going to the following URL and creating an account on the left-hand side of the page: https://games.disruptorbeam.com/login
Now that you have created a new account, you will need to log into it in-game. To do that, tap on your player avatar in the top-left corner of the screen and enter the Account Management menu. Once there, you'll see the email address it is currently logged into and a "Switch Account" button. Tap on the Switch Account button and log in with the credentials for the new account you created on the Disruptor Beam website. The game will then reboot and you'll be back at the tutorial in a brand new account!
NOTE: If your old account was registered to the email address that you would like to use for your new account going forward, please contact Player Support and they can change it for you. For more information on how to write in a support ticket, please read Filing a Support Ticket.